Shipping and Returns

We take care to ensure our customers’ satisfaction and hope there is no need for a return. If needed, however, here is our policy:

• • Returns / notifications of problems must be made within 14 days of delivery.
  • Refund will be made (less any shipping costs) in the same form as payment.
  • Return costs will be at the customer’s expense – except in the case of merchant error.
  • Baked goods are not returnable, except in the case of merchant error.
  • Items returned must be unopened and in new condition.
  1. To return unwanted items:
     • Make and keep a copy of the invoice.
     • Return the original invoice in the shipping box to:
       Online Grocery Outlet
       410 Andbro Dr Unit 3
       Pitman, NJ 08071
  2. To notify us of a possible merchant error requiring adjustment or return, email the following information to timpentz@onlinegroceryoutlet.com:
     • Your Name:
     • Invoice Number:
     • Item(s) of Concern:
     • Reason for Concern:
     • Action you would like taken by merchant: